Internal and external communication
This topic examines human resources and considers how workers are employed, and how businesses can get the best out of their workforce and the benefits to the business from doing so.
Importance of Good Communication
Communication is the process of sending and receiving information between people so that the message is clearly understood. Good communication in a business means that messages are clear and understood. This helps the business run smoothly and avoids mistakes.
You need to know the different methods of communication, including:
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Verbal – e.g. phone calls, face-to-face meetings
✅ Quick, clear
❌ No written record, may be misunderstood
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Written – e.g. emails, letters, reports
✅ Clear record, can be re-read
❌ Slower, no tone or body language
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Visual – e.g. charts, posters, videos
✅ Easy to understand, good for training
❌ May lack detail
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Information Technology (IT) – e.g. video calls, messaging apps
✅ Fast, can be used globally
❌ Needs internet or devices, may have tech issues
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